Updated June 21, 2021
The Jefferson Hotel has long been known and recognized for our commitment to outstanding service and the highest standards in our industry, including cleanliness, safety and training. Using these same long-standing principles, applied in accordance with the latest government mandates and health organization recommendations, we will be operating in a manner to provide you and our hotel team members with a safe and welcoming environment.
Our operational plan includes:
- Phased reopening with modified services
- Strict cleanliness and sanitation protocols
- Screening and health support for hotel team members
Some of the things that you can expect during your upcoming visit include:
Stay: Upon arrival, you will be invited to self-park. Valet parking is suspended until further notice.
In accordance with the latest CDC guidelines, guests and team members that are fully vaccinated are no longer required to wear a face covering but may choose to do so. Guests that are not yet fully vaccinated should continue to wear a face covering and social distance. Guests that are not feeling well or unvaccinated guests that have reason to believe they may have been exposed to the virus are strongly urged to follow all CDC guidelines and not to travel. Our hotel team is assisted with daily temperature and health screenings, testing, vaccinations, and flexible time off to ensure that they are able to remain healthy.
Our housekeeping department is providing a new standard of cleanliness and sanitation. We have taken special care to modify housekeeping services to create a private environment throughout your stay, remove in-room items that may be difficult to sanitize and offer substitutions for convenience items for your peace of mind. Should a favorite item be missing, please let us know and one that has been sanitized can be delivered contact-free for your use during your stay. Daily housekeeping service will be provided only upon request until further notice. You will be asked to please vacate the room while housekeeping completes your service. Items such as fresh towels and bath amenities can be delivered upon request at any time. Entrance into your room for evening turn down service has been suspended but ice service, chocolates and weather cards are available upon request. All deliveries will be provided contact-free.
Drinks and snacks that are normally stored in the mini bar are now available to order through room service for contactless delivery to your guest room. The cabinets have been intentionally locked as the mini bar is empty and inoperable.
Prior to your arrival, please download the Jefferson Hotel app on your mobile device for expedited check-in and keyless entry for your guest room.
Dine: Lemaire Restaurant is serving breakfast, lunch and dinner daily. Advance reservations are required for all guests wishing to join us in Lemaire. Priority reservations will be provided to overnight guests of the hotel.
Seating at Lemaire bar is available first come, first served or advance reservations may be made for seating in the lounge.
Carry-out options are available for in-house guests along with take-out service for the community. Please visit www.lemairerestaurant.com for the latest options, menus and hours of service.
Room service is available 24 hours a day for in-room dining with no contact delivery and retrieval.
Afternoon tea service is available Friday – Sunday observing a modified service and seating plan. Advance reservations are required.
Sunday Champagne Brunch at The Jefferson is suspended with plans to resume in 2022.
Explore: In order to make our public areas more welcoming for you and your travel companions, seating groups in the lobbies and throughout the hotel have been spaced further apart. High touch surfaces will be sanitized with more frequency.
Complimentary transportation service has been suspended until further notice. Concierge can assist you with driving and parking tips should you wish to explore the city. A variety of walking trails, jogging routes, parks and bicycle paths are available for fresh air excursions.
Relax: The fitness facility and indoor pool are open for your enjoyment. Guests are asked to follow the latest mask and social distancing guidelines posted in these areas.
This is just a brief synopsis of the key aspects of your stay. Our reservations team is prepared to assist with any specific questions that you may have as you are confirming your reservation. Our entire team will be ready to assist you with questions during your stay. Changes to services and procedures may be necessary without prior notice in order to respond to the most Virginia executive orders and the findings of the Center for Disease Control, the World Health Organization, and other agencies.
Thank you for entrusting us with your visit to Richmond. We look forward to welcoming you to The Jefferson.