This results-driven position is ideal for a candidate who thrives in a high volume sales office, selling a luxury product with a high level of customer service.  Sales managers must constantly be aware of the sales goals established and be able to pivot their strategies to meet the revenue, rate and occupancy benchmarks required of their assigned market segment(s).  Strong interpersonal skills will be applied to client relationships and to those with fellow hotel team members.  Sales managers are empowered to work independently to meet their individual sales goals and to apply a common sense, service-first approach to problem solving. 

Responsibilities:

• Thorough qualification of all accounts and group bookings to ensure that it is the right piece of business for the hotel and that the hotel is also a good match for the client.
• Respond to RFP’s in a timely and professional manner using sales skills to close the business.
• Negotiate room blocks, function space, rates, concessions and contract terms within the provided frameworks of the hotel’s business model.
• Conduct site inspections, on-site entertainment and outside sales calls as required to close a qualified perspective booking or corporate account.
• Promptly input all sales activities and bookings into sales system for a successful transfer to the events services team, if applicable.
• Cultivate relationships with booking contacts, decision makers and/or referral sources within assigned market segment(s).
• Exhibit exceptional guest services when in the public spaces of the hotel, during all client interactions and when communicating with fellow hotel team members and vendor partners.

Qualifications and Special Requirements:

• College degree
• Minimum of two years hotel sales experience, preferably at a luxury property
• Prior use of FDS and Infor are a plus, but are not required
• Basic Word, Excel and Powerpoint skills
• Must be willing to assist operational departments during all hands-on deck and emergency situations, i.e. high traffic events, fire alarms, etc.

Overview

The Mini Bar Attendant has overall responsibility for maintaining proper levels of inventory in guest room Mini Bars to ensure guest satisfaction, and properly storing and securing all Mini Bar inventory and supplies at all times.

Responsibilities

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.

Fundamental Requirements

• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Maintain complete knowledge of guest room layout, locations, and room numbers/names.
• Check on usage/consumption of the product and restock accordingly.
• Charge for consumption of product according to hotel policy.

 

Job Requirements

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• One year experience as Room Service Server preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.

 

Job Summary:

• The Cafeteria Cook will prepare and cook large batches of food that will be served to employees of the Jefferson Hotel on Thursday - Sunday

Supervisory Responsibilities:

• Oversees and directs daily operations of employee cafeteria.
• Trains new employees in cafeteria operations.

Duties/Responsibilities:

• Cleans, cuts, prepares, and cooks vegetable, meat, fish, or poultry to a safe temperature when appropriate.
• Prepares and cooks various items according to menus or numbers of portions to be served.
• Portions and serves food to employees.
• In conjunction with the Stewarding department, responsible for maintaining cleanliness of café and cleaning cooking equipment such as pots, pans, dishes, utensils, and other pieces.
• Inventories supplies and equipment.
• Determines, or assists in determining daily menus.
• Ensures the cleanliness and functional operation of cafeteria equipment, kitchen appliances, and work areas by routinely cleaning and inspecting each piece.
• Practices proper cash handling techniques for purchases in cafeteria
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Basic understanding of or ability to learn sanitation and regulations for workplace safety.
• Basic understanding of or ability to learn food handling techniques, preparation, and cooking procedures.
• Must be able to work quickly and efficiently.
• Must be able to work well as part of a team.
• Must be able to work well under pressure.
• Ability to maintain personal cleanliness.

Education and Experience:

• High school or vocational school coursework in kitchen basics, such as food safety, preferred.
• One year of related experience preferred.

 

Physical Requirements:

• Must be able to lift up to 15 pounds at times.
• Must be able to stand on feet for long periods of time.

We are looking for an ambitious Line Cook to assist in the preparation of delicious dishes in our kitchen under the direction of Executive Chef Patrick Willis. Lemaire kitchen is driven by talented Cooks and Sous Chefs who are excited to teach and learn from each other on a daily basis and who are inspired by local, sustainable and seasonal produce. We are looking for a qualified and motivated Line Cook that is hard-working, focused, efficient and will bring a positive work ethic to our kitchen. A sense of urgency, timing, quality and consistency are of the utmost importance. A willingness to learn, grow and be part of a great team is a must!

To service all banquet functions relating to preparation and service to hotel guests. Hours of work will fluctuate based on the business levels. Excellent people skills and communication skills a must! Must be physically able to lift and balance heavy trays above shoulder. Must be flexible to work weekends and holidays.

 

Prior food service experience preferred, but we are willing to train the right people with the following traits:

* Excellent personality

* Responsible and always punctual

* Team player and attention to detail

* Enjoy providing great service to guests

* Quick Learner in a fast paced environment

* Enthusiastic about their work

* Desire to be the best of the best

To set up and break down for all banquet functions.  Responsible for cleanliness of public & meeting spaces, special requests for events.  Must be physically able to lift over 50 lbs safely.  Excellent people and communication skills a must!  Must be able to work on own as well as within a team environment. 

*1-2 years experience of high volume pantry production

*knowledge and proficiency of all cold food menu items, including but not limited to: salads, sandwiches, hors d'oeuvres, sauces, & dressings

*artful assembly of various platters such as fruits, cheese, crudités, etc.

A Prep Cook is an individual who assists the BOH staff in preparing food, maintains a safe and clean food environment and takes on other culinary tasks as delegated. We are looking for a qualified and motivated Prep Cook that is hard-working, focused, efficient, and will bring a positive work ethic to our kitchen. A sense of urgency, timing, quality, and consistency are of the utmost importance. Manual dexterity, ability to operate cutting tools and kitchen utensils required. A willingness to learn, grow, and be part of a great team is a must!

Position requires career-oriented candidates with strong culinary backgrounds.  Candidate must have previous experience in a full-service kitchen.  Strong abilities on all stations a must. Must possess a positive attitude.  Must be energetic, professional, excellent communicator and a team player.

Required Education, Experience and Documentation:

• High School diploma or equivalent vocational training certificate; certification of culinary training or apprenticeship preferred.
• Minimum of 1-2 years of experience as pastry cook or cake decorator in hotels or bakeries with similar style and standards.
• ServSafe Food Handlers Certificate
• Ability to read & understand a Banquet Event Order

Basic Expectations:

Demonstrates adequate pastry skills and operations. Be able to plan and prepare for restaurant, catering, and special events. .

Qualifications:

To perform this job successfully an individual must be able to perform each essential duty to a satisfactory standard. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• You have a passion for and expertise in baking and cooking
• Excellent knife and other food preparation skills
• You have experience in a high-volume restaurant setting preparing cakes, breakfast pastries, breads, and plated desserts of the highest quality
• You are highly organized and can work well under pressure while prioritizing tasks
• You are a motivated individual who requires little to no supervision
• You accept direction and constructive criticism from management
• You thrive in a fast-paced and demanding environment
• You are a team-player who can perform other duties assigned as needed
• You have open availability
• Knowing and complying consistently with restaurants’ portion sizes, cooking methods, quality standards, and kitchen rules, policies and procedures.
• Treating guests’ allergies with the utmost seriousness and comply with the Allergy Protocol set by restaurant management.
• Comply with all safety and sanitation (including handwashing) guidelines and procedures.
• Practice effective time management.
• Maintain complete knowledge of correct maintenance and use of equipment; use equipment and tools only as intended, properly and safely.
• Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
• Meet with the Pastry Chef to review assignments, anticipated business levels, changes, and other information pertinent to the job performance.
• Complete Opening Duties: a. Inspect the cleanliness and working conditions of all tools, equipment, and supplies. b. Check production schedule and par. c. Establish priority items for the day. d. Inform the Executive Chef of any supplies that need to be requisitioned.
• Inform the Pastry Chef of any foreseeable shortages before items run out.
• Maintain proper storage procedures as specified by Health Department and hotel requirements.
• Minimize waste and maintain controls to attain forecasted food cost.
• Be responsive to guest needs with a positive five diamond attitude
• Be proactive to problems and report them to the chef as soon as possible.
• Other duties as assigned by Executive Pastry Chef.
• Must be able to lift a minimum of 50 pounds.
• Assist in directing and answering questions from other staff members, including assuming responsibility and supervision of the kitchen in the Chefs absence.

The Jefferson Hotel is hiring a Full-Time Front Office Supervisor (32+ hours per week). We are looking for someone who wants to continue their career in hospitality at our beautiful hotel while creating the luxurious experience our guests expect. This position would have a 60-day training period between our front desk and reservations department with a promotion to Front Desk Supervisor upon completion. 

Responsibilities:

• Manage all day-to day functions of the front office operation
• Complete a wide range of front office tasks including but not limited to check-in, checkout, guest services, cash handling, and making hotel/dining reservations
• Greet and assist guests with the highest level of customer service
• Anticipate guest needs and expectations
• Resolve guest concerns and complaints in a thoughtful manner while maintaining hotel standards
• Cross-Departmental communication of important information (VIPs, Amenities, Room Needs/Requests, etc.)

Requirements:

• Experience in a hotel (Hospitality degree a plus)
• Excellent personality and passion for customer service
• Strong computer skills
• Opera POS experience preferred
• Ability to multitask in a fast-paced environment
• Must be neat and well-groomed in appearance and adhere to the dress code 
• Ability to stand during entire shift
• Flexible schedule and ability to work days, nights, weekends, and holidays throughout term of employment

We are looking for a reliable Guest Service Agent to perform in a pleasant, professional and efficient manner.  The job is to create an overall positive, exemplary experience by ensuring 100% guest satisfaction.

Agent will assist in helping manage all day-to-day functions of the Front Office operation and will have a combination of duties mainly related, but not limited to, assisting guests at the time of check in and departure, making reservations and shift reports. 

In addition, Agent will assist in helping manage all day-to-day functions of the Reservations department including assisting guests with room and dining reservations, processing on-line reservations, handling amenity requests and coordinating billing and shift reports.

This position will also include Hotel Operator shifts, answering Hotel Main Number.

The Guest Service Agent will be consistently attentive, courteous and efficient in dealings with guests, managers, employees and be able to work independently.

Must possess the following:

• Customer service experience
• Excellent computer and phone skills to include ability to sell and promote services within the hotel
• Prior Reservations or Front Desk experience preferred but not required
• Flexible to work any shift, any day of the week, Saturdays, Sundays and Holidays

Concierge is the face and first point of contact under the direction of the Guest Services Director and the Jefferson's standards and policies. To be considered, you must be experienced, dependable, well-groomed, clean cut and neat in appearance. The position seeks to ensure the highest level of guest satisfaction.

Responsibilities: 

Include but are not limited to:

• Supervising Guest Service Staff
• Greeting & welcoming all guests by assisting with a wide scope of services and provide detailed information about hotel facilities and operating hours
• Liaison between guests, other hotel departments, and the outside world
• Ensures accuracy, follow through, and timeliness in all services extended to guests
• Chief source of information for all hotel guests providing directions, making recommendations for restaurants and tours, booking limousines, car rentals and flowers
• Helping guests with any questions they have about their stay or trip
• Handling all phone calls, including taking reservations
• Tagging and storing luggage

Required Skills and Experience:

The candidate will have the following knowledge, skills and abilities to be considered for this position:

• Proficient in Microsoft Office
• At least one year of experience in an upscale, fast paced, guest service environment
• General knowledge of local sites and the Richmond area
• Excellent communication skills -- oral and written
• Excellent guest service skills
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
• Professional, mature, driven and fluent in English
• Able to work a flexible schedule, including nights, weekends and holidays
• Must be able to stand for an eight-hour shift
• Lift and/or move up to 10-25 pounds

Under the direction of the Guest Services Manager and with the assistance of the Valet Supervisor, the position is responsible for greeting all arriving and departing guests in a courteous tone and manner.  Provides transportation service throughout the downtown area for hotel guests.  Ensures the safety of our guests by providing safe and courteous driving.  Parks and retrieves guest’s cars as required.  Can deal with guests in a friendly and professional manner, and handle stressful situations professionally.

Must have good driving record and the ability to operate a SUV safely and professionally.  Must have valid VA driver's license with 0 - + points on your record.  Must be able to work weekends and Holidays.

Will greet all arriving and departing guests from the hotel using the highest quality standards.  Assist arriving guests with luggage and escort them to the Front Desk.  Must possess excellent communication skills. To be considered, you must be DEPENDABLE, WELL GROOMED, CLEAN CUT and NEAT IN APPEARENCE. The position seeks to ensure the highest level of guest satisfaction and customer service.

Under the direction of the Guest Services Manager and with the assistance of the Valet Supervisors, the position is responsible for greeting all arriving and departing guests in a courteous tone and manner.  Controls the driveway and ensures it is always manageable.  Ensures the driveway is clear and directs emergency vehicles during crisis situations.  Can deal with guests in a friendly and professional manner and handle stressful situations professionally.

Position provides valet parking service for hotel guests.  Must have excellent driving record (0-+ points) and a valid Virginia Driver’s license.  Will greet guests, valet park vehicle and retrieve parked cars for guests, ensuring the safe care and operation of guest vehicles.  Must be able to operate automatic and manual vehicles safely.  Must possess excellent communication skills and effectively work with others.  Lot Attendant will provide same service as valet and as well as monitor guest parking lot. To be considered, you must be DEPENDABLE, WELL GROOMED, CLEAN CUT and NEAT IN APPEARENCE. The position seeks to ensure the highest level of guest satisfaction. 

*Must be fully flexible schedule-wise*

*Must be able to work weekends and holidays*

*Hours vary from 7:00am-11:00pm (Sun-Thurs) and 7:00am-1:00am (Fri & Sat)

Will assist in overseeing the operation of a busy Housekeeping department. Must have 4 to 5 years hospitality experience. Preferably management or supervisory experience in a full service hotel property. Must be team oriented, achieve goals and be fully flexible to work any day of the week, weekends & Holidays.

Requirements:

* Provide excellent guest services

* Lead, Motivate and train housekeeping staff

* Establish and implement operational procedures

* Plan and coordinate the activities of housekeeping staff, including scheduling

* Coordinate the inspection of assigned areas to ensure that health regulations, safety standards and departmental policies are being met

* Communicate efficiently and effectively with all team members and departments

* Report any maintenance deficiencies and handling guests' requests to proper departments

* Responsible for general cleaning and upkeep of guestrooms and other assigned areas as needed

* The ability to lift, bend, move heavy equipment/furniture and remain on one's feet for extended periods of time

Position provides the hotel with the proper cleaning and servicing of guestrooms and assigned work areas. Will include attending to assigned areas that need attention. Must be team oriented and able to physically perform position including lifting up to 30 lbs., standing and walking. Excellent people skills and communication skills a must!  Housekeeping experience preferred.

Great Opportunities for Housekeeping Positions within The Jefferson Hotel. Position provides the hotel with bedmaking services of guestrooms and assisting Room Attendants in cleaning guest rooms. Must be team oriented and able to physically perform position including lifting to 30 lbs., standing and walking. Excellent people skills and communication skills a must! Housekeeping experience preferred.

Position provides assistance in the cleaning of guest rooms such as stripping beds, emptying trash, etc.  Also responsible for general cleaning of guest hallways, stocking supplies, guest satisfaction and interaction with guests.  Must be team oriented and physically able to lift up to 50+ lbs.  Will also be assigned to take care of various areas in the hotel that need attention.